Your booking process is the first interaction a client has with your business and your staff – so you’ve got to make sure it’s a good experience. It will set the tone in your client’s mind for the rest of the relationship. If the process is too long or too complicated, it will create a bad … [Read more...]

I JUST got home from a mani/pedi appointment and am so disappointed with my experience. To make sure you aren't making any of these mistakes in your spa or salon, I wanted to share my story with you: What do you think about this? Please share your thoughts below. … [Read more...]

As a busy spa or salon owner, do you feel like there’s never enough time in the day? If you’re chronically late, feeling overwhelmed and running behind, you need to take control of your time. Careful budgeting and prioritization can help you master your schedule and find tons of extra time each … [Read more...]